Key Stakeholders: Shareholders/ Suppliers/ Customers and Consumers/ Employees/ Government and Civil Society Sectors
In its operations, Mitr Phol places strong emphasis on safety, occupational health, and the work environment, regarding these as expected behaviors among its employees. The Company has established a clear policy to guide the implementation of appropriate measures to promote, protect, and ensure the safety of employees, farmers, contractors, and others working within its operational areas. Mitr Phol recognizes that a strong occupational health program and a safe work environment not only enhance operational efficiency but also reduce workplace accidents and illnesses, support employee well-being, and lower medical and other related costs. With this in mind, the Company is committed to managing security, safety, occupational health, and environmental factors, striving toward the goal of zero accidents. Collaboration across all stakeholder groups is emphasized to effectively prevent and mitigate loss of life and property, while also supporting the Company’s sustainable business operations.
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Target
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Performance
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Lost Time Injury Frequency Rate (LTIFR) for employees
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<0.50 person/ 1 million hours worked
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0.63 person/ 1 million hours worked
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Lost Time Injury Frequency Rate (LTIFR) for contractors
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<0.50 person/ 1 million hours worked
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0.72 person/ 1 million hours worked
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Promoting a culture of safety and occupational health is one of Mitr Phol’s top priorities, overseen by the Executive Committee. The Committee has approved a clear policy on security, safety, occupational health, and the environment, which serves as a guideline for management in implementing appropriate measures. The Company is certified to the ISO 45001:2018 standard for occupational health and safety management systems, which requires organizations to establish effective systems and ensure continuous improvement. This includes establishing policies and risk management strategies in alignment with Mitr Phol’s business operations, implementing prevention and mitigation measures, and ensuring effective communication with employees and relevant parties. Mitr Phol has also established a well-defined governance and management structure, with safety, occupational health, and environmental units at both the corporate and factory levels. These units are responsible for overseeing safety and occupational health management, as well as driving safety promotion efforts among employees and relevant stakeholders.
The Company has also established a process to identify hazards, assess risks, and investigate incidents in order to identify risks and opportunities across work processes, activities, and work-related areas, products and services, as well as significant contractors’ operations, including both normal and abnormal situations and emergencies. Based on these results, the Company formulates a risk management and mitigation plan to keep all significant risks within acceptable levels, including those arising from potential changes. Responsible personnel are appointed to implement and periodically monitor these plans. Insights gained from this process are used to continually enhance Mitr Phol’s occupational health, safety, and environmental management system.
To ensure current results, hazard identification and risk assessment are reviewed and updated annually, or whenever there are significant changes in raw materials, production processes, activities, machinery and equipment, or personnel. This must comply with Mitr Phol’s Hazard Identification and Risk Assessment Standard. If employees or supervisors find that the assigned activities or tasks pose a risk or may cause harm, injury, or death, they are entitled to refuse to perform the work and/or immediately halt the action. They must also notify relevant parties to take corrective action immediately based on Mitr Phol’s Safety, Occupational Health, and Work Environment Roles and Regulations Standard. In case of incidents or non-compliance, there is a process for reporting, identifying causes, analyzing corrective and preventive measures, and monitoring the results to prevent recurrence as outlined in Mitr Phol’s Incident Management Standard.
Cultivation of a culture that prioritizes safety and occupational health is fundamental to Mitr Phol’s commitment to sustainable and efficient business operations. The Company is dedicated to maintaining a safe and healthy work environment where executives, employees, and all stakeholders can work with confidence, security, and peace of mind. To further strengthen collective awareness and shared responsibility, and to minimize workplace accidents and illnesses, Mitr Phol has continuously implemented training programs, activities, and educational campaigns focused on safety and occupational health.
Mitr Phol established a training center for safety, occupational health, and the environment, and selected qualified trainers with the necessary expertise and credentials for each course. All trainers are officially certified in accordance with legal requirements and are authorized to issue training completion certificates. The establishment of this center has enhanced employees’ knowledge and understanding of occupational safety regulations, helping to improve their skills and competencies in line with legal standards and contributing to a reduction in workplace accidents. In addition to promoting safe work practices, the center has also reduced training costs for the Company by offering internal programs. These include courses such as Safety Officer Training (for First-line Managers), Safety, Occupational Health, and Environment Committee Training, Safe Forklift Operation, Hazardous Chemical Safety, and Training for Permit Issuers, Supervisors, Assistants, and Workers in Confined Spaces.
Mitr Phol conducted its first Safety Culture Survey in 2023 to assess behaviors and attitudes toward workplace safety, as well as the perceptions of employees and executives at all levels regarding the promotion of a safety culture within each business unit. The survey’s objectives are:
In 2023, the Company began surveying all employees in the Ethanol and Wood Substitute Materials Businesses, covering a total of 608 participants. The survey was expanded in 2024 to include an additional 4,284 employees from the Sugar and Energy businesses. The results from this comprehensive survey will be used to enhance the Company’s safety culture, address identified gaps and weaknesses, and support the ultimate goal of achieving zero injuries, accidents, and work-related illnesses.
Recognizing the importance of personnel as a driving force behind productivity and the advancement of both the organization and society at large, Mitr Phol is committed to supporting and promoting the well-being of its workforce. To this end, the company organizes integrated health promotion activities aimed at developing the workplace into a model healthy organization through participatory approaches. These efforts also include building and strengthening networks that enhance the quality of life for workers within the organization. The activities are designed based on feedback and suggestions gathered from employees and contractors across various sectors. These inputs are presented to the Safety, Occupational Health, and Environmental Committee for consideration and integration into the planning of health promotion initiatives for both employees and contractors.
Currently, 28 out of 101 companies within the Mitr Phol Group are certified under the ISO 45001:2018 standard for occupational health and safety management systems, reflecting the Group’s commitment to building a safe and healthy work environment. Mitr Phol also plans to expand certification to additional companies in the future, aiming to continuously raise their standards in line with international best practices. Furthermore, the Company has established Lost Time Injury Frequency Rate (LTIFR) targets at both the group and business unit levels and conducts annual performance monitoring.
Security, Safety, Occupational Health, and Environment Policy
