Human Rights

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Key Stakeholders: Shareholders/ Farmers/ Community/ Suppliers/ Customer and Consumers/ Employees/ Government and Civil Society Sectors

Mitr Phol places a strong emphasis on respecting human rights across its entire supply chain, in line with its commitment to Creating Shared Value (CSV) with society. The Company is dedicated to achieving sustainable growth alongside the stewardship and development of both society and the environment. Respecting human rights is not only a moral obligation but also a key factor in building trust and confidence among all stakeholders. In addition, Mitr Phol emphasizes the importance of conducting Human Rights Due Diligence as a means to reduce the risk of fundamental rights violations. This approach also contributes to fostering a safe and healthy working environment for all, while supporting positive relationships in operations throughout the supply chain.

2024 Target and Performance

	Target	Performance
Handling of human rights complaints	100%	100%
Providing Education on Fundamental Human Rights to operational-level employees and above.	100%	100%

Management Approach

Mitr Phol is committed to complying with laws and regulations and aligning its operations with international standards such as the Universal Declaration of Human Rights (UDHR) and the United Nations Global Compact (UNGC). The Company has adopted the United Nations Guiding Principles on Business and Human Rights (UNGPs) as a foundational framework for its business practices. In addition, Mitr Phol adheres to the International Labour Organization's Declaration on Fundamental Principles and Rights at Work to ensure that its operations uphold international standards and contribute to sustainable development in all dimensions.

Accordingly, the Board of Directors has established the Human Rights Policy, and conducted an assessment of salient human rights issues with relevant departments to review potential risks from business activities of Mitr Phol, its suppliers and partners throughout the supply chain to ensure compliance with applicable laws and international human rights principles. To effectively address each salient issue, Mitr Phol has developed supporting policies and relevant guidelines, including the Diversity, Equity, Inclusion, and Belonging (DEI&B) Policy; the Quality and Food Safety Policy; and the Security, Safety, Occupational Health, and Environment Policy.

Human Rights Due Diligence

Mitr Phol has conducted Human Rights Due Diligence in alignment with the United Nations Guiding Principles on Business and Human Rights, with the following key practices:

- Chairman has announced the adoption of the Human Rights Policy and regularly reviews the Group's Human Rights Policy, which applies to all business activities of Mitr Phol Group, its subsidiaries, and related business investments (mergers, acquisitions, and joint ventures). This ensures alignment with the Group's operational practices, compliance with applicable laws and regulations, and adherence to international human rights standards.
- Mitr Phol conducts a human rights risk and impact assessment every 3 years to identify salient issues that require mitigation measures and risk prevention strategies both for current operations and potential future impacts. In 2024, the Company held internal workshops to review human rights risks related to business activities across 7 business groups of Mitr Phol in Thailand. The assessment covered 100% of operational areas across the business value chain, including subsidiaries and investments in related businesses (mergers, acquisitions, and joint ventures). Activities assessed span raw material sourcing, production, maintenance, construction, storage, and the delivery of products and services. Both core and support activities were included in the review. The assessment also addressed forced labor, human trafficking, child labor, freedom of association and right to collective bargaining, equal remuneration, discrimination, and harassment. It also considered other relevant issues that may impact the Company's stakeholders, employees, third-party workers, and vulnerable groups such as children, women, persons with disabilities, migrant workers, and local communities.

Remark: The company has no indigenous peoples within its operational areas.

Based on a human rights risk assessment conducted across the Company’s business operations and supply chain activities in Thailand, it was found that 12 out of 43 operational sites (accounting for 27.91% of all sites) were identified as having salient human rights risks. To address these risks, the Company has implemented mitigation measures covering 100% of the identified sites. Details of Mitr Phol Group’s salient human rights issues can be found inMitr Phol Sustainability Report 2024.

Whistleblowing Channels

To demonstrate its commitment to addressing human rights issues with transparency and in collaboration with stakeholders, Mitr Phol has established channels for reporting all forms of human rights violations, such as inequality, discrimination, harassment, and labor rights violations. The Company emphasizes protecting the rights of complainants and whistleblowers. All reports are handled confidentially and transparently, with thorough investigations and resolutions conducted within a defined timeframe. Mitr Phol also ensures regular communication with complainants and affected individuals throughout the process and considers fair and appropriate remedies based on the specific circumstances of each case. Whistleblowers may report concerns anonymously through the channels provided. The Corporate Governance Department is responsible for receiving, consolidating, and forwarding all complaints for further action. Both internal and external stakeholders of Mitr Phol Group and its subsidiaries are welcome to submit complaints through the following channels:

CG@mitrphol.com

Mitr Phol’s Website

www.mitrphol.com/whistleblowing

Post

Corporate Governance Department, Mitr Phol Sugar Corp., Ltd. (Head Office), 3rd Floor, Ploenchit Center, 2 Sukhumvit Road, Khlong Toei, Bangkok, 10110

Other channels

Other channels that complainants find suitable and convenient for them

For more information, please visit theWhistleblowing Policy on Mitr Phol group's Website.

Remedy and Reparation

After receiving complaints about human rights violations, the Company will conduct a thorough and transparent investigation. If it is determined that the Company's operations have contributed to or caused a violation, appropriate remedies will be provided for affected parties based on the specific circumstances and nature of each case. Employees found to have violated human rights will be considered in breach of the Company's Code of Conduct and will face disciplinary action, which may include suspension, wage deductions, dismissal, and potential legal penalties if the actions are deemed unlawful.

Human Rights Awards

Human rights operations require continuous effort. To deepen its understanding and promote best practices in human rights implementation, Mitr Phol Group has participated in the Human Rights Model Assessment Program, organized by the Rights and Liberties Protection Department, Ministry of Justice, since 2020. The company aims to apply the knowledge and insights gained from this program to strengthen and improve its operations. In 2024, Mitr Phol was honored with the Outstanding Role Model Organization in Human Rights Award in the Large Enterprise category for the fifth consecutive year. Beyond receiving this prestigious national recognition, the company has consistently benefited from the assessment process and the recommendations provided, using them to further enhance its organizational development.

The Outstanding Role Model Organization Human Rights Award

Mitr Phol Sugar Corp., Ltd. received the Outstanding Role Model Organization Human Rights Award 2024 in the Large Enterprise category for the 5th consecutive year from the Rights and Liberties Protection Department, Ministry of Justice.

Related Policy and Statements

Human Rights Policy

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